There used to be a time when networks used to be nice and help you out when you were in trouble such as when your phone got stolen or your sim was barred, you simply used to ring a free phone number and got to talk to a customer service advisor who would then rectify the problem.
But over the last few years things have changed as it seems. Mobile telecoms providers switched all of their numbers to premium rates and got rid of a huge volume of staff.
Most of the networks have deployed this simply because of the £22 billion stealth tax charge on mobile phone providers almost a decade ago.The tax was actually meant to make the companies pay back their national debt, but it just was not happening. As you are probably well aware we are in the midst of a huge credit crisis, which has been caused by the country squandering cash like it is endless.
On the other hand it can not all be blamed on the government solely, as the network providers themselves are also too blame, most of the providers have increased their call costs a ridiculous amount. If you are also on a contract basis you will note that most firms have become so overwhelmed that they are beginning to overcharge people on their monthly bills.
This is once again a problem that simply cannot be solved with ease as the person who has the contract then has to call the premium rate number, which then makes the person hold the line for hours, as there is no staff. And then the next month because of that call they get hit with an even higher bill.
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